bjii Privacy Policy — Your Data, Your Rights

1 Who We Are and Scope of This Policy

bjii operates the online gaming platform accessible at bjii.bet, providing cricket betting, live casino, slot games, table games, crash games, and related services to players in Bangladesh. For the purposes of this Privacy Policy, bjii acts as the data controller for personal data collected through the bjii platform. This Policy applies to all users of the bjii website and platform, including registered account holders, visitors browsing without registration, and individuals who contact bjii support.

This Policy does not apply to third-party websites or services that may be linked from the bjii platform, including payment processors, game providers, or other external partners. bjii is not responsible for the data practices of third-party services. When you navigate to a third-party service from bjii, that service's own privacy policy governs the handling of your data.

2 Personal Data We Collect

bjii collects personal data from you directly (information you provide during registration, account use, and when contacting support) and automatically (technical data generated when you use the bjii platform). The categories of personal data bjii collects include:

• Identity data: full name, date of birth, national ID number or passport number, photograph (submitted for KYC verification).
• Contact data: registered mobile number, email address (if provided), and current residential address in Bangladesh.
• Financial data: details of deposits and withdrawals (amounts, dates, payment method references); bKash, Nagad, Rocket, or bank account identifiers sufficient to process transactions. Full payment credentials (PINs, card numbers) are never stored by bjii.
• Gaming activity data: game session history, wager amounts, win/loss records, bonus usage, and responsible gaming limit settings.
• Technical data: IP address, device type, operating system, browser version, network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk), session timestamps, and page interaction logs.
• Communications data: content of messages sent to bjii support, complaint records, and any documentation you submit in connection with a dispute or KYC request.

bjii does not collect sensitive personal data such as biometric data, health data, religious beliefs, or political opinions unless required by applicable law and with your explicit consent. bjii does not knowingly collect personal data from individuals under the age of 21.

3 How We Use Your Personal Data

bjii uses your personal data only for the purposes for which it was collected, or for closely related purposes that you would reasonably expect. The primary purposes for which bjii processes your personal data are:

• Account creation, verification, and management — processing your registration, verifying your identity via KYC, maintaining your account balance, and managing account settings including responsible gaming limits.
• Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; verifying payment method ownership; detecting and preventing payment fraud.
• Service delivery — operating the game platform, recording betting and gaming activity, calculating winnings and losses, and administering bonuses and promotions.
• Compliance and legal obligations — fulfilling anti-money laundering obligations, responding to lawful requests from relevant authorities, and complying with responsible gaming requirements.
• Customer support — responding to your support requests, resolving disputes, and communicating with you about your account. Where you have opted in, we may also send you marketing communications about bjii promotions relevant to your interests.

4 Legal Basis for Processing

bjii processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing required to fulfil the bjii Terms and Conditions you accepted at registration, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and lawful data requests from authorities.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of bjii's services, provided these interests are not overridden by your privacy rights.
• Consent — where bjii relies on your consent for a specific processing activity (such as sending you marketing messages), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

bjii will not use your personal data for any automated decision-making process that produces legal or similarly significant effects without your explicit consent, except where required by law.

5 Data Sharing and Third-Party Disclosures

bjii does not sell your personal data. bjii shares your personal data with third parties only in the following strictly limited circumstances:

The categories of third parties with whom bjii may share data include:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank partners, to facilitate deposits and withdrawals. These processors receive only the minimum data required to execute the transaction.
• Game content providers — Pragmatic Play, Evolution Gaming, Habanero, NetEnt, Microgaming, Spribe, and other certified providers whose games are accessible via the bjii platform. Providers receive session and RNG data required for game operation; they do not receive your full identity or payment data.
• Identity verification providers — third-party KYC service providers used to verify the identity documents you submit. These providers process your identity documents under strict confidentiality agreements.
• Regulatory and law enforcement authorities — where bjii is required by applicable law, court order, or lawful authority request to disclose personal data. bjii will notify you of such a request to the extent permitted by law before complying.

6 Cookies and Tracking Technologies

bjii uses cookies and similar tracking technologies on the bjii platform to enable core platform functions, improve user experience, and analyse platform usage patterns. The categories of cookies bjii uses are:

• Strictly necessary cookies — required for the bjii platform to function, including maintaining your logged-in session, storing your currency preference, and enabling the shopping cart function. These cannot be disabled.
• Functional cookies — remember your preferences (language, notification settings) to personalise your experience across sessions.
• Analytics cookies — collect anonymised data on how players use the bjii platform (pages visited, session duration, navigation paths) to help bjii improve the platform's design and performance. No personally identifiable information is collected by analytics cookies.
• Marketing cookies — used only where you have consented to receive personalised promotional messages. You may withdraw consent for marketing cookies at any time.
• You may manage your cookie preferences through your mobile browser settings. Disabling strictly necessary cookies will impair the functionality of the bjii platform.

7 Your Data Rights

As a bjii player, you hold the following rights in relation to the personal data bjii holds about you. To exercise any of these rights, contact bjii at support @bjii.bet. bjii will acknowledge your request within 2 business days and respond fully within 14 calendar days.

• Right of access — you may request a copy of all personal data bjii holds about you, free of charge, once per calendar year.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data bjii holds about you.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that override this right.
• Right to restrict processing — you may request that bjii restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.
• Right to object — you may object to bjii processing your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, though bjii may override such objection where it has compelling legitimate grounds.

bjii will not discriminate against you for exercising any of your data rights. Exercising your right to erasure or restriction of processing may affect bjii's ability to continue providing services to you. bjii will inform you of any such impact before acting on your request.

8 Data Retention

bjii retains your personal data for as long as your bjii account remains active, and for a period after account closure as required by applicable law and regulatory obligations. The standard retention periods bjii applies are: identity and KYC documents — 5 years from the date of account closure; transaction and financial records — 5 years from the date of each transaction; gaming activity logs — 2 years from the date of each session; customer support communications — 3 years from the date of resolution.

After the applicable retention period has expired, bjii will securely delete or anonymise your personal data so that it can no longer be associated with you. Where full deletion is not technically feasible within a system (for example, in backup archives), bjii will isolate the data from further processing until deletion becomes possible.

9 Data Security Measures

bjii implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and bjii's servers.
• Encryption at rest for all personal data and payment records stored on bjii's servers.
• Role-based access controls ensuring that bjii staff can only access personal data relevant to their specific role and responsibilities.
• Regular security audits and penetration testing of the bjii platform infrastructure.
• Two-factor authentication available for all bjii accounts, strongly recommended for all players.
• Automated fraud detection and anomaly monitoring systems operating continuously across all account and payment activity.

In the event of a personal data breach that poses a risk to your rights and freedoms, bjii will notify affected players without undue delay. bjii will also notify relevant authorities as required by applicable law. No security system is impenetrable; bjii cannot guarantee absolute security but is committed to maintaining industry-standard protections at all times.

10 Children and Minors

The bjii platform is strictly for adults aged 21 and above. bjii does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If bjii discovers that personal data has been collected from a person under 21, bjii will immediately delete that data and close the associated account. All funds held in such an account will be forfeited.

Parents and guardians are responsible for ensuring that persons under 21 in their household do not access the bjii platform. If you believe a minor has accessed or registered on bjii, contact [email protected] immediately.

11 Marketing Communications

bjii may send you promotional communications about bonuses, tournaments, seasonal offers (such as Eid, Pohela Boishakh, BPL, and T20 World Cup promotions), and new game releases where you have opted in to receive such communications at registration or via your account settings. You may unsubscribe from marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe from marketing".

Opting out of marketing communications does not affect the delivery of transactional and account-management messages, which bjii must send regardless of marketing preferences (for example, deposit confirmations, withdrawal notifications, KYC requests, and account security alerts).

12 Changes to This Privacy Policy

bjii reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bjii will notify registered players via in-platform notification or email (where an email address is held). The updated Policy will be published on this page with a revised effective date. Your continued use of the bjii platform after publication of an amended Policy constitutes your acceptance of the revised terms.

• We recommend reviewing this Privacy Policy periodically, particularly after receiving any notification of changes.
• Previous versions of this Privacy Policy are available upon written request to [email protected].
• If a proposed amendment materially reduces your privacy rights, bjii will provide at least 14 days' notice before the amendment takes effect.

13 Contact bjii About Your Privacy

For all data privacy enquiries, data subject access requests, erasure requests, objections to processing, or complaints about how bjii handles your personal data, contact our privacy team. We are committed to resolving all privacy matters promptly and transparently. Email (plain text — not a link): [email protected]. Response time: within 14 calendar days of receipt.

bjii aims to resolve all privacy complaints internally. If you are not satisfied with bjii's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or seek legal remedy through the appropriate channels available to you under applicable law in Bangladesh.

14 Governing Law

This Privacy Policy is governed by applicable law. Any disputes arising in connection with this Policy and bjii's data processing activities shall be subject to bjii's internal dispute resolution process in the first instance, as described in the bjii Terms and Conditions. bjii is committed to fair, transparent, and lawful processing of personal data in all its operations serving players in Bangladesh.